How to get help
Most issues resolve from a guide or the FAQ. When they don’t, Support is a real human inbox, not a ticket void. This page is the shortest path to an answer.
1. Check docs and FAQ
- Browse the help docs hub.
- Skim the troubleshooting FAQ.
- See if it already shipped in the changelog.
2. Try the in-app fix first
- Ports: reclaim from the project or ⌘K → reclaim.
- Setup diagnose: Settings / Setup for Docker, DB, and common missing tools.
- Restart the process, then check the unified log pane for the real exit reason.
3. Open Support
using the chat bubble in the corner of every page. Our assistant, The Duke, answers from these docs and hands you to a person when it can’t fix it. Prefer email? Write to help@userig.tech. From the Mac app, Help → Contact support… attaches diagnostics and opens the same chat. On Windows, right click the Rig icon in the system tray and choose Contact support…. We use tickets to improve these docs, so if something was missing, tell us which guide should have answered it.
What to include (checklist)
- Rig version (About Rig, or Settings → Updates)
- Mac or Windows PC, and its system version (Apple menu → About This Mac, or Windows Settings → System → About)
- On a Mac, Apple Silicon or Intel
- Project type (Node, Laravel/Valet, Docker Compose, etc.)
- What you expected vs what happened
- Screenshot or a short log clip (last ~30 lines is usually enough)
- Whether you’re signed into a cloud account (yes/no)
What we can help with
- Install and updates on Mac and Windows
- Process start/stop, ports, logs, MCP linking
- Live Link / LAN share behaviour
- Cloud sync and Continuity (without ever asking for your recovery key in chat)
- Mesh, the iPhone app, Gauge, plans and billing
What we don’t cover yet
- Linux (Rig runs on Mac, and on Windows 11 in beta)
- Writing your application code or designing your schema
- Hosting or production deploys: Rig is local control, not a PaaS
Found a security problem? Email help@userig.tech with “Security” in the subject and we will pick it up first. Account and billing questions can also start from your cloud account.